Mode Mobile automates invoicing & collections with Tabs, reducing DSO by 40%

About Mode Mobile

Founded in 2017, Mode Mobile offers a gamified platform that allows users to earn money by engaging in everyday mobile activities, such as listening to music and reading news. By leveraging advertising partnerships, Mode Mobile monetizes user engagement while providing real cash rewards - enabling some users to earn up to $1,200 per year.

As Mode Mobile rapidly expanded, its finance team faced increasing challenges in managing revenue operations efficiently. The reliance on QuickBooks Online (QBO), Excel, and Google Sheets resulted in manual inefficiencies, delayed collections, and limited visibility into accounts receivable (AR). To scale effectively, the company needed an automated solution to streamline invoicing and collections.

Life Before Tabs

Mode Mobile’s finance team struggled with cumbersome, manual invoicing processes that created delays and increased their Days Sales Outstanding (DSO) beyond 75 days. Managing bulk invoice uploads in QBO required precise data formatting, and any errors caused rejections, leading to time-consuming rework.

Collections efforts were similarly inefficient. Without an automated reminder system, follow-ups were sporadic and inconsistent, leading to longer payment cycles. Additionally, Mode Mobile lacked real-time insights into AR, making it difficult to proactively manage collections and identify at-risk accounts. These challenges slowed cash flow and created operational bottlenecks that hindered growth.

“Tabs has transformed the way we handle invoicing and collections. Automating these processes has not only reduced our DSO but also given us greater visibility into our financial operations - freeing up time for more strategic initiatives.” —Katheen Carroll, Mode Mobile

Life With Tabs

After implementing Tabs, Mode Mobile experienced a significant shift in its financial operations, with automation driving key improvements across invoicing and collections workflows.

The first major change was the automation of bulk invoicing. By leveraging Tabs’ seamless integration with QuickBooks Online (QBO), Mode Mobile was able to eliminate the manual upload process. This not only reduced the risk of errors but also dramatically decreased processing times, allowing the team to focus on more strategic tasks.

Collections workflows also became more efficient. Tabs enabled multi-touch automated reminders and escalation processes, ensuring that follow-ups were timely and consistent. With email and Slack notifications handling the bulk of communication, Mode Mobile was able to keep collections on track without the need for manual intervention, resulting in improved DSO by 40%. 

Real-time accounts receivable (AR) visibility was another significant advantage. Tabs provided Mode Mobile’s finance team with powerful dashboards and analytics to monitor outstanding balances and quickly identify overdue accounts. This proactive approach allowed the team to take action before problems could escalate.

Perhaps most notably, Mode Mobile saw a faster financial close. Automated invoicing and revenue recognition reduced the time spent on month-end processes, enabling the company to close its books more quickly and with greater accuracy. This improvement in financial operations enhanced cash flow predictability, providing Mode Mobile with a clearer view of its financial health.

Tabs transformed Mode Mobile’s financial operations by automating key workflows, improving AR visibility, and accelerating the financial close process—ultimately driving greater efficiency and financial control.

The Tabs Partnership

Tabs’ customer success team worked closely with Mode Mobile to ensure a smooth implementation, offering hands-on support to customize workflows and optimize processes. As Mode Mobile continues to grow, Tabs remains a crucial partner in scaling its financial operations efficiently.

Looking Ahead

Mode Mobile plans to leverage Tabs further by automating cash application and refining its revenue recognition workflows. With Tabs as a financial automation partner, the company is well-positioned to sustain its rapid growth while maintaining operational efficiency.