Droplet Achieves 50% Time Savings in Finance Operations with Tabs

About Droplet

Droplet, a B2B SaaS startup based in Lehi, Utah, was founded in 2020 with the mission of modernizing business processes by automating workflows and eliminating paperwork. Specializing in web form and workflow automation, Droplet primarily serves K-12 school districts, enabling them to streamline their operations. As Droplet's operations grew, so did the need to optimize its own internal financial processes.

Life Before Tabs

When Diego Romo joined Droplet as the first finance hire two years ago, the company's finance department was still heavily reliant on manual processes. With a background in Financial Planning and Analysis (FP&A), Diego's expertise was in business strategy and forecasting, not day-to-day accounting tasks. However, the reality of the situation required him to dedicate around 60-70% of his time to managing Accounts Receivable (AR), including invoicing, dunning collections, and managing relationships with over 200 customers. Many customers still paid invoices by check, adding complexity and time to the process.

Diego shared, “I was spending a huge amount of time, 60-70% of my day, just managing AR. It was incredibly frustrating because it left me no time to focus on what I really wanted to do, which was strategic financial planning and analysis.”

Managing AR in QuickBooks was time-consuming, especially when it involved tracking term dates for accurate revenue recognition schedules and ensuring timely collections. 

Why Tabs?

In search of a solution to streamline and automate these processes, Droplet turned to Tabs. Prior to adopting Tabs, Droplet had used Cacheflow, a HubSpot acquisition focused on CPQ (configure-price-quote) tools and subscription management. While it integrated with QuickBooks, it became clear that Droplet needed something more tailored to financial operations, especially given their customized Salesforce instance.

After learning about Tabs during its stealth phase, Diego recognized the potential for Tabs to automate and streamline AR processes, from invoicing to collections. “When I discovered Tabs, I realized this was exactly the solution we needed,” Diego said. “Tabs automates the entire AR process, which means less time chasing payments and more time driving business decisions.”

A key differentiator for Droplet was that Tabs is contract agnostic - it doesn’t require a rigid contract format or structure, making it highly flexible for businesses with custom billing models. Diego emphasized, “Being contract agnostic is a game changer. We didn’t have to change the way we work just to fit the tool. Tabs works with our unique contracts and subscription models, which was crucial for us.”

Additionally, Tabs allowed Droplet to pass on credit card fees to customers, a feature that Diego saw as an important cost-saving opportunity. “By passing on credit card fees, we’ve been able to improve our bottom line,” Diego said. “It’s a simple change, but it’s been a huge win for us.”

With Tabs in place, Droplet was able to shift its focus from manual AR management to more strategic financial tasks.

Life With Tabs

Since integrating Tabs, Droplet has experienced significant improvements in both operational efficiency and financial focus. The automation of AR workflows has reduced the time spent on manual tasks by a 50% margin, freeing up Diego to focus on FP&A and business strategy.

The most notable improvements include:

• 50% Reduction in Time Spent on AR Tasks: “Tabs cut my AR management time in half. I’m no longer bogged down with manual invoicing and collections,” Diego said. “This has completely changed the way we manage finance operations."
• Increased Strategic Focus: “With Tabs handling the routine tasks, I can now focus on what matters most—financial planning and strategy,” Diego explained. “I can now allocate more time to forecasting and business decisions that help Droplet grow.”

Looking Ahead

Tabs has empowered Droplet to scale its financial operations with ease, eliminating the manual effort involved in AR management and providing more time for strategic business growth. Diego and his team now benefit from a modern, automated solution that has helped Droplet achieve greater efficiency, visibility, and control over its financial processes, supporting the company's continued growth in the B2B SaaS space.

“Tabs has been a game changer for us,” Diego concluded. “We’ve gained back so much time and have been able to refocus on driving the business forward.”